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Hope this allows.   I truly hope The problem will get settled without having hassles along with the unit operates excellent. 

Your account also lets you link with HP help more quickly, accessibility a private dashboard to deal with all of your devices in a single position, look at warranty information, case standing and a lot more.

To remove probable hardware malfunctioning to the notebook, please run diagnostics to the audio module from this hyperlink:  and select the choice "Running the UEFI Ingredient Tests "

To easily say thanks, you should click on the "Thumbs Up" button to present me a Kudos to understand my endeavours to help.

If it passes, then I might recommend that you just backup all of your documents and accomplish a procedure Restoration to manufacturing unit options from this url:  and choose essentially the most applicable possibility that finest describes your Pc.

Stupendous energy and excellent troubleshooting of The difficulty too. Hats off to you personally for the occupation nicely finished.

I reviewed the post comprehensively. Breathtaking analysis of The difficulty just before publishing again. It could make a certain Sherlock Holmes convert green with envy. 

If this aids, you should mark this as “Recognized Solution” as it can help many others Together with the exact concern for getting it resolved without having hassles.

Be sure to run the entire method diagnostics on the pc then to eliminate all doable hardware failures. The element checks will check even the seem card and speakers.

Make sure you hook up a headset to the audio port and Look at if there is ongoing audio. When there is audio then the issue is using your speakers and it needs to be replaced.

 If this assists, remember to mark this as “Acknowledged Solution” because it may help many Many others While using the same issue to obtain it resolved with out hassles. 

If it fails and reviews a failure code, be sure to Get hold of hp cellphone support to have the device serviced soon after making a Observe from the failure code.

Suitable-Click on start off button> simply click system supervisor> broaden audio video and match controllers>then find the sound drivers and ideal-click on it and uninstall the audio drivers. Then Check out the box delete the software for this system.

Proper-Click on start out button> simply click device manager> broaden sound video clip and match controllers>then find the seem motorists and right-click on it and uninstall the audio drivers. Then Verify the box delete the computer software for this system.

To easily say thanks, remember to click on the "Thumbs Up" button to provide me a Kudos to appreciate my endeavours to help.

Hope this helps.  Allow me to know how this goes. I genuinely hope this hyperlink The difficulty will get resolved without hassles as well as unit functions great. 

 If this allows, you should mark this as “Acknowledged Solution” as it might help many Other individuals Using the same situation to obtain it solved without hassles.

Hope this assists. Let me understand how this goes. I truly hope The difficulty receives fixed without hassles and also the unit functions wonderful. Remember to get to out for almost any difficulties and I will be there to assist you.

Remember to pick the region and type the solution# of the computer. Then follow the on-screen Directions. 

You are a valued HP shopper and it is actually paramount To help you right here. We significantly appreciate you for executing organization with HP. I get it as a privilege to share this System with you.